Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

At Vandana Jewels, we take pride in offering carefully selected and handcrafted imitation jewellery. We want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return or exchange subject to the terms below.

1. Return & Exchange Period

Return or exchange requests must be raised within 7 days of receiving the order.

Products received after the applicable return period may not be eligible for return or exchange.

2. Eligible Returns

A product may be eligible for return or exchange if:

  • You received a damaged product.

  • You received a defective product.

  • You received a different product from the one ordered.

  • The product is missing from the package.

  • The product has a manufacturing defect.

The product must be returned in its original, unused condition, along with the original packaging, tags, invoices and any accessories provided with the order.

3. Non-Returnable Products

For hygiene and product-protection reasons, the following may not be eligible for return or exchange:

  • Products that have been worn or used.

  • Products damaged after delivery due to improper handling.

  • Products showing signs of wear, scratches or alteration.

  • Products damaged due to exposure to water, perfume, chemicals or moisture.

  • Products returned without original packaging, tags or accessories.

  • Customized or specially made products, unless they arrive damaged or defective.

  • Products returned after the applicable return period.

Minor variations in colour, texture, stone pattern or finish may occur because of the handcrafted and natural character of certain pieces and may not qualify as defects.

4. Damaged or Incorrect Products

Please inspect your package immediately after delivery.

If you receive a damaged, defective or incorrect product:

  1. Contact us within 48 hours of delivery.

  2. Provide your order number.

  3. Share clear photographs and/or an unboxing video showing the product and packaging.

  4. Our team will review the request and provide further instructions.

For damaged packages, photographs of the outer packaging may also be requested.

We strongly recommend recording an unboxing video when opening your parcel, as it may help us verify damage or missing items.

5. Return Approval

All return and exchange requests are subject to inspection and approval by Vandana Jewels.

Once your request is approved, we will provide the applicable return instructions.

Please do not send products back without receiving confirmation from our team.

6. Return Shipping

If the return is approved because the product was:

  • Damaged on arrival,

  • Defective, or

  • Incorrectly shipped,

Vandana Jewels may arrange or reimburse the applicable return shipping cost, subject to verification.

For other approved returns or exchanges, return shipping charges may be borne by the customer, where applicable.

7. Exchanges

Where an exchange is approved, the replacement product will be shipped after the returned product has been received and inspected.

Exchange availability is subject to product stock.

If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund, as applicable.

8. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method, where technically possible.

The time taken for the amount to reflect in your account may depend on your bank, card issuer or payment provider.

Shipping charges, if separately charged, may not be refundable unless the return is due to an error or issue attributable to Vandana Jewels.

9. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

If an order has already been processed or dispatched, cancellation may not be possible. In such cases, the order may be subject to the applicable return policy.

10. Products Damaged After Delivery

Vandana Jewels is not responsible for damage caused after delivery due to:

  • Water or moisture exposure.

  • Perfume, cosmetics or chemicals.

  • Improper storage.

  • Physical impact or accidental damage.

  • Normal wear and tear.

  • Unauthorized repairs or modifications.

Imitation jewellery may naturally change in appearance over time depending on usage, storage and exposure to environmental conditions.

11. Refund Delays

If your refund has been approved but you have not received it within the expected processing period, please first check with your bank or payment provider.

If the amount is still not reflected, contact us with your order details so that we can assist you.

12. How to Contact Us

To request a return, exchange or refund, please contact:

Vandana Jewels

Email: vandanajewels1@gmail.com
Phone: +91 8850 887442 / +91 98332 71222

Address:
170/172, Kamla Niwas, 1st Floor,
Near Cotton Exchange,
Kalbadevi, Mumbai – 400002,
Maharashtra, India.

Please include your order number, registered contact details and reason for the return when contacting us.

13. Policy Changes

Vandana Jewels reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page and will become effective from the date of publication.

By placing an order with Vandana Jewels, you acknowledge and agree to the applicable Return & Refund Policy.