Terms of service

Terms & Conditions

Last Updated: [Insert Date]

Welcome to Vandana Jewels. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. About Vandana Jewels

Vandana Jewels is a destination for premium, handcrafted imitation jewellery and a sister concern of M. R. Jewellers. With a family legacy spanning three generations, we manufacture, wholesale and retail fashion jewellery while combining traditional craftsmanship with contemporary designs.

Our collections include Kundan, Polki, CZ, antique gold-finished jewellery, bangles, earrings and other fashion jewellery.

2. Website Usage

By using this website, you agree to:

Use the website only for lawful purposes.
Provide accurate and complete information when placing an order.
Not attempt to interfere with the security or functionality of the website.
Not copy, reproduce, distribute or commercially use our website content, images, designs or branding without prior written permission.

We reserve the right to restrict or terminate access to the website if these Terms & Conditions are violated.

3. Product Information

We make every effort to ensure that product descriptions, images, colours, dimensions and other details displayed on our website are accurate.

However:

Product colours may appear slightly different depending on your device or screen settings.
As some pieces are handcrafted or individually finished, minor variations may occur.
The actual product may have slight differences from the photographs shown online.
Product availability may change without prior notice.

Such minor variations will not be considered defects where they are a natural result of the manufacturing or finishing process.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing, product information or promotional errors. If an incorrect price is displayed due to a technical or human error, we may cancel the affected order and issue a refund for any amount already paid.

Applicable taxes, shipping charges or other fees will be displayed during checkout where applicable.

5. Orders & Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

An order will be considered accepted once we confirm the order and/or begin processing it.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability.
Incorrect pricing or product information.
Suspected fraudulent or unauthorized transactions.
Incorrect or incomplete customer information.
Other circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method or through another appropriate method.

6. Payment

We accept the payment methods displayed during checkout.

Customers are responsible for providing accurate payment and billing information. Orders may be held or cancelled if payment cannot be successfully verified or processed.

We do not store complete payment card details on our servers unless expressly stated otherwise.

7. Shipping & Delivery

Orders will be shipped to the address provided by the customer at checkout.

Customers are responsible for ensuring that the shipping address, contact number and other delivery details are accurate.

Delivery timelines are estimates and may vary due to:

Courier delays.
Weather conditions.
Public holidays.
Incorrect address or contact information.
Operational or logistical issues.
Circumstances beyond our control.

Vandana Jewels is not responsible for delays caused by third-party delivery partners once the order has been dispatched.

Please refer to our Shipping Policy for detailed information regarding shipping charges, delivery timelines and related procedures.

8. Returns, Exchanges & Refunds

Returns, exchanges and refunds are subject to our Return & Refund Policy.

Customers are encouraged to inspect their products carefully upon delivery and report any issue within the applicable period specified in our Return & Refund Policy.

Certain products may not be eligible for return or exchange due to hygiene, customization or other applicable restrictions.

9. Jewellery Care

To maintain the appearance and finish of your jewellery, we recommend:

Keeping jewellery away from water and moisture.
Avoiding direct contact with perfumes, lotions and chemicals.
Removing jewellery before bathing, swimming or exercising.
Storing jewellery separately in a dry, closed container or pouch.
Handling delicate pieces carefully.

Normal wear, scratches, tarnishing, discolouration or damage caused by improper care may not be considered a manufacturing defect.

10. Intellectual Property

All content available on this website, including but not limited to:

Logos and trademarks.
Product photographs.
Product descriptions.
Website designs.
Graphics and illustrations.
Text and other original content.

is owned by or licensed to Vandana Jewels and is protected by applicable intellectual property laws.

You may not reproduce, modify, copy, distribute or use our content for commercial purposes without prior written permission.

11. Promotions & Discounts

Promotional offers, discount codes and special prices may be subject to specific terms and conditions.

Unless otherwise stated:

Only one discount code may be used per order.
Promotional offers cannot be exchanged for cash.
Offers may have specific validity periods.
We reserve the right to modify or withdraw promotions without prior notice.

12. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services and other service providers.

These third parties may have their own terms and privacy policies. Vandana Jewels is not responsible for the policies or practices of independent third-party service providers.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Vandana Jewels shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

We are not responsible for losses caused by circumstances beyond our reasonable control, including technical failures, courier delays, natural events or unauthorized access.

Nothing in these Terms & Conditions is intended to exclude any consumer rights or protections that cannot legally be excluded.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect customer information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

15. Changes to These Terms

Vandana Jewels reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective when the updated version is published on this page. We recommend reviewing this page periodically.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the competent courts applicable to Vandana Jewels' place of business.