Shipping Policy
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At Vandana Jewels, we carefully pack every order to ensure your jewellery reaches you safely and securely. This Shipping Policy explains our order processing, delivery timelines, shipping charges and related procedures.
1. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, festive periods or high-demand periods, processing may take slightly longer. We appreciate your patience during such times.
2. Shipping & Delivery
Once your order has been dispatched, it will be handed over to our shipping/courier partner for delivery.
Estimated delivery time within India is generally 3–7 business days after dispatch, depending on the destination and courier service.
Delivery timelines are estimates and may vary depending on:
Remote and difficult-to-service locations may require additional delivery time.
3. Shipping Charges
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping charges may vary depending on:
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Order value.
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Delivery location.
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Package weight or size.
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Promotional offers.
From time to time, Vandana Jewels may offer free shipping or promotional shipping rates. Such offers will be subject to the terms specified at the time of purchase.
4. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing the available tracking information.
You can use the tracking details provided to monitor the progress of your shipment through the respective courier partner.
If tracking information does not update immediately, please allow some time for the courier system to register the shipment.
5. Delivery Address
Customers are responsible for providing accurate delivery information at checkout.
Please carefully verify:
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Full name.
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Complete address.
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PIN code.
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Mobile number.
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Email address.
Vandana Jewels will not be responsible for delivery delays, additional charges or failed deliveries caused by incorrect or incomplete information provided by the customer.
6. Failed Delivery Attempts
Our courier partner may make multiple delivery attempts.
If the shipment cannot be delivered because the recipient is unavailable, the address is incorrect, or the customer refuses to accept the parcel, the shipment may be returned to Vandana Jewels.
Any additional shipping or re-delivery charges may be applicable in such cases.
7. Damaged Packages
Please inspect the package carefully when it is delivered.
If the package appears visibly damaged, tampered with or opened, we recommend documenting the condition of the package and contacting us immediately.
For damaged or missing products, please refer to our Return & Refund Policy.
An unboxing video may be requested to help us investigate claims involving damaged or missing items.
8. Lost or Delayed Shipments
If your order appears to be delayed or lost in transit, please contact us with your order number.
We will coordinate with the applicable courier partner to investigate the shipment.
Delivery timelines are controlled partly by third-party courier services, and Vandana Jewels cannot guarantee delivery on a specific date.
9. International Shipping
If international shipping is offered, applicable shipping charges, customs duties, taxes and other import-related fees may be payable by the customer unless otherwise stated at checkout.
International delivery timelines may vary depending on the destination country's customs procedures and local courier services.
Customers are responsible for complying with applicable import regulations in their destination country.
10. Shipping Restrictions
Certain locations may not be serviceable through our available courier partners.
If we are unable to deliver to the address provided, we may contact you to request an alternative address or arrange an appropriate solution.
11. Order Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
If you no longer wish to receive a dispatched order, please contact us. The order may be subject to our Return & Refund Policy once delivered.
12. Contact Us
For questions regarding shipping, delivery or order tracking, please contact:
Vandana Jewels
Email: vandanajewels1@gmail.com
Phone: +91 8850 887442 / +91 98332 71222
Address:
170/172, Kamla Niwas, 1st Floor,
Near Cotton Exchange,
Kalbadevi, Mumbai – 400002,
Maharashtra, India.
Please include your order number when contacting us about an existing shipment.
13. Policy Updates
Vandana Jewels reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page and will become effective from the date of publication.
